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12 Service Delivery Manager Resume Examples

Kenneth Riley Service Commitment Manager Contact Information Houston, TX (850) 555-1201 kriley@instance.com Skills ATM Procedures Service Delivery Sales Goals Service Levels Repair Orders Ensure Compliance Customer Service Portfolio Design Documents

Employment History Service Delivery Manager 2020 - Nowadays Schlumberger Houston, TX Provided local It support with high level training on Projection Management and all-time practices. Led and supported all North America locations with service delivery to their clients. Managed and maintained all security infrastructure. Manage the location IT infrastructure for PC, Printers, Servers, LAN & PBX. Service Manager 2016 - 2020 McDonald's Houston, TX Mastered Indicate of Sale (POS) figurer system for automated order taking. Handled the incoming of applications for hire using cyberspace sources. Managed, hired and trained service consultants and assistant service advisors. Atomic number 82 Technician 2014 - 2016 IBM Austin, TX Developed pre-session and post session scripts using UNIX. Used active methodology and participated in Scrum meetings. Implement Coffee and J2EE design patterns similar Singleton, Session Fa ade, Business organisation Delegate, DAO, DTO, MVC. Monitor IBM & Unisys hardware and software utilization using various utilities. Technical Analyst 2005 - 2014 HP Houston, TX Involved in peer reviews for requirements and technical specifications analysis. Assisted in legacy ERP data migration into SAP for 80K cloth masters (ERP to ERP). Worked with Architect and DBA to ensure availability of Databases (for loading). Utilize Agile methodology for SDLC and utilise scrum meetings for creative and productive work. Education Bachelor's Caste Informatics 2002 - 2005 New York University New York, NY

Christine Ross Service Delivery Director Contact Info Herndon, VA (670) 555-6279 cantankerous@instance.com Skills Service Delivery Control Systems Client Expectations Service Management Business organisation Units PMO C-Level Patient Care Management Arrangement Conops Employment History Service Delivery Manager 2011 - Nowadays Hewlett Packard Enterprise Herndon, VA Devised and implemented service delivery strategies for HP's Telecommunications Domain. Provided Information technology infrastructure lifecycle technical support, including planning, project management, installation and on-going management. Service Delivery Director for MS Dynamics CRM. It Operations Director 2007 - 2011 Verizon New York, NY Provided relevant and actionable data analysis and testing environment cognition to back up the recommended action plans. Utilise help resource Wizard Tool to research software application and hardware problems. Atomic number 82 team to develop and deliver Teradata EDW infrastructure for Company Broad Data warehouse. Developed solution roadmaps for diverse environments and infrastructure architectures. Senior Systems Engineer 2000 - 2007 American Woodmark Marion, IN Managed the successful deployment of Service Level Agreements with all clients supported. Coordinate Data Center hardware installations while responding to Internal/External Customer and supplier installation requests for on time completion. Supported new store deployments both hardware staging and implementation. Deployed Services For Unix (SFU) to cosign Unix and Linux users through Active Directory(AD). Worked on VMware Update Director for updating or patching for all the ESX hosts and Virtual machines. Systems Specialist (Part-Time) 1998 - 2000 American Woodmark Marion, IN Communicate sales goals and strategies with other fine jewelry associates. Monitored and administered physical and virtual server environments using VMware - Windows Server and Active Directory, UNIX/LINUX Os's. Achieved personal sales goals and expanded client base twelvemonth after year. Provided Tier-2 level hardware/software support for a three,300 fellow member sales force ! Didactics Bachelor's Degree Business 1997 - 2000 Indiana Wesleyan University Marion, IN

Lauren Gray Service Delivery Managing director Tempe, AZ (350) 555-0539 lgray@instance.com Experience Service Delivery Director 2011 - Present American Limited • Tempe, AZ Project management, customer/stakeholder direction and team leadership in distributed environments involved in delivering complex business organisation systems. Manage vendor relationships, site infrastructure, every bit well as shared service functions (eastward.g. Project Manager 2005 - 2011 Motorola Solutions • Tempe, AZ Provided projection management services for Cellular division in Chicago and Europe GSM Division. Developed and deployed organizational-level project management methodology, improving execution predictability and funding requirements for enterprise-level projects and programs. Mentored expanse project leaders on project direction methodology and consulted with project teams within all projection phases. Led applied science business development for the company central account: Verizon. Business Analyst 2004 - 2005 Bank of America • Tempe, AZ Analyzed personal and corporate tax returns, financial statements, appraisals and flood certificates. Developed procedure maps using Visio to show the workflow for new processes. Programmer Analyst 1998 - 2004 Wells Fargo • Tempe, AZ Performed maintenance tasks like backup and restore for Information Warehouse databases. Access the Oracle database with SAS on UNIX to build statistical models. Modified JavaScript to read customer side activities (events) and information and upshot validations. Worked with internal customer to define requirements, resolve problems and improve performance of the product database. Adult inbound and outbound real-fourth dimension interfaces using WebSphere MQ and Oracle AQ. Skills Client Expectations Project Direction Delivery Projection Concern Development Database Procedures Itil R Data Warehouse Hardware Education Available's Degree Business concern 1995 - 1998 American InterContinental University • Chandler, AZ

Randy Collins Service Commitment Manager Employment History Service Delivery Managing director 2019 - Nowadays RESOURCE INTERACTIVE Columbus, OH Build the North American Infrastructure Project Management team from the ground upwards prior to the Penguin Random Business firm joint venture. Directed engineering teams to facilitate the investigation / resolution of Pearson-based Production Major incidents using ITIL methodologies. Managed IT service delivery across multiple programs in CSC'southward Ceremonious concern unit. Represented IDN infrastructure at major incident meetings, ensuring focused and regular advice with affected internal stakeholders equally well equally customers. Project Leader 2018 - 2019 McGraw-Hill Pedagogy Columbus, OH Established marketing innovation and inclusion all-time practices event beyond bio-oncology, immunology and neuro-science business units. Add, remove and resizing Logical volumes using LVM in Linux and implementing software RAID at installation time. Project Managing director and PeopleSoft Financials Squad Lead Collection ERP projection management efforts for software upgrades and implementations. Develop Processes and procedures for better scheduling and EV management. Business concern Annotator 2017 - 2018 Citi Columbus, OH Implemented and maintained standardized desktop configuration. Assisted & developed project management plan, task allotment, scheduling, milestone reporting. Used TOAD to optimize and test SQLs and PL/SQL statements. Monitor Unix platform servers utilizing Geneos Active Console. Performed Information assay and Gap Analysis to check the compatibility of the existing organisation infrastructure with the new business organization requirements. Provide projection management support across multi-functional areas in implementation of TSA hiring procedure. Support Annotator 2016 - 2017 TEKsystems Columbus, OH Supported and developed ETL and database components of multi-billion dollar eBusiness and Billing applications. Performed hardware upgrades and new PC installation for the Kingsford Charcoal institute. Instruction Bachelor's Degree Business 2008 - 2011 Central Land Academy Wilberforce, OH

Contact Data Columbus, OH (360) 555-4852 rcollins@example.com Skills Project Management Special Projects QA As-Is VPN Linux Service Delivery Scrum Cloud Desktop

Danielle Adams Service Delivery Manager Miami, FL (590) 555-5303 dadams@example.com Skills JSP Project Management Technical Solutions Cloud Web Intelligence Data Technology Information Warehouse Windows Infrastructure Database

Employment History Service Delivery Manager 2018 - Nowadays Verizon • Miami, FL Engage the proper business units on a quarterly ground when issues are identified. Projection direction of complex vocalism and data orders for large business customers, Interfaced with other departments and obtained commitments. Led and coordinated service delivery solutions to attain twelvemonth-over-year product and acquirement growth with significant gross margin contributions on multiple accounts. Data Applied science Director 2016 - 2018 Burger King • Miami, FL Provided required Company solution and liaison between the Company, partners, delivery resources and project management. Researched issues plaguing various reckoner systems and databases to resolve complaints and answer inquiries. Maintained hardware and software maintenance and licensing contracts. Provided support for Windows 200x servers, installed proprietary software, supported hardware and software for all theatres. Senior Consultant 2015 - 2016 IBM • Miami, FL Conducted information and data assay, ETL design, development and implementation and overall performance tuning. Enhanced warehouse and distribution components of ERP arrangement to enable addition of new distribution centers. Managed client relationships through ERP implementations with a focus on corporate training, business assay, and project and change management. Adult and implemented a consistent prepare of projection management tools to manage resources, timeframes and deliverables. Mentored staff in methodology and consulting excellence and encourage best practices in project direction and planning. Technical Consultant 2006 - 2009 Tupperware Brands • Orlando, FL Updated and wrote various library handouts; assisted in education the Internet basics workshop. Ensured the availability and performance of multiple financial applications running on Windows 2003/2008 servers in a mixed physical and virtual environment. Monitor, analyzes and report on monthly Optical Communications budgets for the Information Applied science squad. Provided general and detailed direction for new implementation of IT department processes and infrastructure. Teaching Principal'south Degree Business 2009 - 2010 Miami Dade Higher • Miami, FL Bachelor'due south Degree Business organization 1998 - 2001 University of Key Florida • Orlando, FL

Sarah Armstrong

Service Delivery Manager

Service Delivery Managing director

|

American Express

|

Middletown, NJ

|

2011 - Present

• Improved projection operation by standardizing project management and reporting practices.
• Project direction, customer/stakeholder management and squad leadership in distributed environments involved in delivering complex business organization systems.
• Project Management: Increased SLA's twelvemonth-over-yr operation that resulted in services being added to the portfolio.

Information Engineering science Operations Manager

|

MetLife

|

Middletown, NJ

|

2008 - 2011

• Managed design, implementation and updating of 21-million household customer service database.
• Reduced hardware price through server consolidation and building a utility platform of server environments for cohabitation of web applications.
• Collaborated with strategic leaders across multiple fiscal systems to program and implement infrastructure upgrades, enhancements and migrations.
• Guided team during an infrastructure upgrade projection that improved the performance and stability of the SOA application.

Senior Systems Engineer

|

AT&T

|

Middletown, NJ

|

2005 - 2008

• Execute and support UNIX beat scripts for daily report scheduling and generation.
• Feel in configuring VDC, VPC, upgrading and verifying NX-OS for Nexus Family Switches.
• Configured Redhat Satellite Server for upgrading and patching of all Linux Servers in the network.
• Provided System DBA support for v years.

Systems Specialist (Part-Time)

|

Office Depot

|

Towson, Physician

|

2004 - 2005

• Provided training to customers on hardware and software issues.
• Helped Lead Disaster Recovery Exercises Troubleshoot hardware, software and network related problems
• Configured client's reckoner systems and peripherals, installing neccesary software and hardware.
• Planned, coordinated, and implemented network security measures in order to protect information, software, and hardware.

• Organisation Performance
• Infrastructure
• Service Delivery
• Engineering science Support
• Chcs
• Database
• Windows
• Technical Help
• Project Management
• Hardware

Bachelor's Degree

|

Towson University

|

Towson, MD

|

2002 - 2005

• Major: Communication

Stephen Edwards Service Commitment Manager Sterling Heights, MI (580) 555-3533 sedwards@instance.com Feel: 2018 - Present Service Delivery Manager / Caretech Solutions / Sterling Heights, MI Implemented new and improved existing processes, procedures and systems to insure consistency and scalability beyond all service commitment organizations. Led the definition, implementation, and support of a global deployment of 12+ SAP ERP solutions. Completed network infrastructure build-out of Albion, NY call center employing 1800 staff. Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices. 2016 - 2018 Service Manager / McDonald'south / Sterling Heights, MI Bank deposits, making employee schedules, training new employees. Keep a bully and clean work area as well as an appearance Heed and answer effectively to customer complaints. Compare monthly financial statement to management written report and reconcile parts inventory to 1% or less. Managed a squad of Business Development Managers, Projection Managers, Asset Recovery Managers, and Operations Coordinators. Planned, designed, opened and managed the daily functioning of iii new One Urban center Ane Library branches. 2014 - 2016 Field Service Technician / General Dynamics / Sterling Heights, MI Provided support and feedback for the S2Focus program pertaining to technical issues both hardware and software related. Retained accountability for the repair of all computer hardware. Provided technical support for automation and communications equipment and devices. Pattern repair procedures and perform the maintenance or provide instructions to customers. Repair and supercede pumps using hand tools and safety equipment. 2009 - 2014 Service Engineer / Tata Consultancy Services / Chicago, IL Used JavaScript s for validations to be performed on the front end. Managed existing Windows 2003, Windows 2000, Windows NT surroundings with Windows XP and Windows Vista every bit client. Designed plastic, sheet metal and machining components using solid & surface module of CAD tools. Adult PC-based organization administration and setup support for UNIX-based network. Monitor Windows virtual server performance and track growth. Skills Routers, Customer Expectations, Task Sites, Company Vehicle, Projection Management, Reliability, Maintenance Contracts, Customer Service, Repair Orders, Company Standards Pedagogy: 2001 - 2004 Available'due south Degree In Computer science/ DeVry University / Oakbrook Terrace, IL

Roger Allen

Service Delivery Manager

San Antonio, TX

(950) 555-8050

Service Delivery Manager, Tata Consultancy Services -

San Antonio, TX

2018 - Present

• Set up customer service desks and manned them at MCA21 front offices.
• Review and pre-approve change controls submitted by Windows and Linux Engineering team.
• Led migration of Cisco/Mitel environment to full Cisco VOIP infrastructure.

Information technology Consultant, Tata Consultancy Services -

San Antonio, TX

2017 - 2018

• Managed medium sized It professionals Improved efficiency of how hardware is utilized for virtual environments.
• Provided on-site project management and coordination for U.Southward. Navy data drove contract.
• Analyzed and resolve problems associated with PC hardware, operating systems application software and network Handled approximately 35-twoscore work order tickets daily

Network Administrator, AT&T -

Houston, TX

2013 - 2017

• Gained experience in network connectivity troubleshooting, TCP/IP, DHCP, DNS.
• Create complex iRules using TCL language for URL redirections, HTTP header modification, logging customer IPs based on application requirements.
• Configured networks using routing protocols such as RIPv2, OSPF and BGP.
• Provided technical support to the CIB (Capital Investment Banking) group in their EMC Networker Backup Application.

Assist Desk-bound Specialist, TEKsystems -

Chicago, IL

2008 - 2013

• Participated with other colleagues to performed big hardware and software migration and conversion projects.
• Purchased, configured, and installed new and recycled computer hardware, upholding corporate standards for organisation compatibility and stability.
• Installed and setup new workstations after new image was loaded.
• Provided installation of hardware and software systems.
• Identified and analyzed system hardware or software failures for hardware/software repairs as necessary.

• OS
• Customer Service
• Network Security
• Windows
• RN
• End User
• Database
• Assurance
• Voip
• Escalate

Bachelor'due south Degree Business

2005 - 2008

DeVry University - Oakbrook Terrace, IL

Dennis Miller Service Delivery Manager New York, NY (680) 555-6139 dmiller@example.com Feel Service Delivery Director , CSC Holdings , New York, NY 2020 - Present Performed simultaneous transition and Service Delivery Direction roles. Pb Coordinator for 51 Sub-Contractors/Employees servicing site operations for San Diego Local Government. Projection Leader , Tata Consultancy Services , Edison, NJ 2018 - 2020 Modify on Request to retrieve the client'south data using telephone number from DB2 database. Identify & Resolve issues in data warehouses and providing quick response to Client/Business Users. Project Direction Scheduled and tracked projects in Primavera and MS Project. Provided application development groups with problem determination and resolution, data modeling, database design and program code walk through support. Business Analyst , Merck & Co. , Main, PA 2016 - 2018 Coordinated, planned, and managed team programming efforts for the External Data Management System. Designed and performed data analysis processes for Telecommunications resulting in immediate reduction in eleven% of bandwidth consumption. Realized toll savings of thousands of dollars in vendor fees for problem resolution. Executed examination scripts and verified expected test results. Involved in data warehouse testing by checking ETL procedures/mappings. Support Analyst , Merck & Co. , Main, PA 2014 - 2016 Performed performance assay and maintenance of global Data Warehouse project with sixty-two remote subsidiaries located in twoscore countries. Primal Contribution * Trained new employees on data collections systems and software's. Computerized commercial freezer setup and supervise. Configured Control-1000 GUI for centralized monitoring purposes. Skills Project Management Pl/Sql SLA C-Level Data Assay Asset Management Itil Key Functioning Indicators API User Interface Didactics 2006 - 2009 Available'due south Caste Business organization, Pennsylvania Country University Main, PA

Austin Hart

Service Delivery Manager

Unisys - Minneapolis, MN

2016 - Present

Service Delivery Director

• Work with the Unisys Service Commitment teams to evaluate readiness along with Unilever stakeholders to assist in Get/No Go decisions.
• Recommended solutions to prevent service delivery slippage.
• Monitored service delivery and initiating cosmetic action plans when SLA's were in danger of not being met
• Coordinated overall services with the customer for daily customer support, change and incident management.
• Demonstrated ability in ITIL Process Operations, Incident Management and Quality Management.
• Ensured service delivery with high customer satisfaction while growing services revenue year over year and exceeding margin targets.

Wells Fargo - Minneapolis, MN

2014 - 2016

Service Manager

• Direct reporting managing director to squad of 10, assuring standards of sales and client service.
• Scheduled squad members to maximize service and sales goals.
• Trained/Coached tellers in meeting sales goals and customer service issues.
• Comply with state, federal and company policies and regulations.
• Monitored results, coached and guided my straight reports to achieve goals and evangelize superior service.

Verizon - New York, NY

2011 - 2014

Field Service Technician

• Team atomic number 82 /SME for integrating hardware and software universe for the applications.
• Installed and configured optical network terminals, routers, battery backups, and set peak boxes.
• Analyzed, diagnosed, and resolved hardware problems and then filed warranty claims or repaired hardware on site.

Tata Consultancy Services - New York, NY

2009 - 2011

Service Engineer

• Developed the view of the application using HTML, CSS and Javascript.
• Adult functional specifications for the enterprise wide oracle database structure for the cosmos of daily batch jobs.
• Specialized in ETL, Web services, Mainframe and Database testing and various testing methodologies.
• Configure, support and perform routine maintenance of hardware and software for Linux and Solaris servers.

Skills:

Service Commitment, Infrastructure, Itil, Service Direction, Customer Sites, Exam Equipment, Computer Organization, Sales Goals, IP, Metrics

Villanova University - Lancaster, PA

2001 - 2004

Bachelor'southward Degree Project Management

Joe Webb Service Delivery Manager Phone (280) 555-3022 Address San Jose, CA E-mail jwebb@instance.com Experience 2017 - Present Service Delivery Manager Cisco Systems · San Jose, CA Led new service delivery offering for Cisco - Service Assurance Framework (SAF) for large tier one optical carrier. Projection direction and policy presentations for all levels of IT organization. Conduct information middle tours at the request of Cisco account executives. Project direction coordination and development. 2008 - 2017 Data Technology Operations Manager Cisco Systems · San Jose, CA Conceived and led the implementation of a strategic plan to align and integrate Professional and Technical Services. Enabled the integration of all customer sales, marketing, customer service, and technical support information. Managed Remedy ticketing organisation for problem management, incident management and alter management. Managed the IT infrastructure projects for the construction of forty+ retail locations. 2006 - 2008 Network Engineer Sprint · Overland Park, KS Atomic number 82 infrastructure (firewall, Exchange/Domain Servers) configuration calls to prepare customers for implementation of wireless email services. Conducted network maintenance operations in Nortel'due south PSP and all translations in the network switch. Open up problem tickets and respond to maintenance window services by on site techs. Monitor, troubleshoot, escalate, and effectively communicate all issues for Sprint equipment, applications and databases. 2002 - 2006 Systems Specialist Best Buy · Bellingham, WA Assisted Geek Squad in minor software and hardware repair. Diagnosed hardware and software problems and provided solution to them. Configured and Managed VMware server technology for managing windows based network surroundings. Upgraded business application, hardware and file server. Skills Voip Special Projects Direction System Projection Management Business relationship Management RF Service Commitment Internet Acquirement Growth Mac Education 1999 - 2002 Available's Degree Business organization Western Washington University · Bellingham, WA

Brenda Sanders Service Delivery Director Phone: (600) 555-0531 Email: bsanders@case.com Address: Boulder, CO Employment History Service Delivery Manager 2018 - Present IBM · Bedrock, CO End to end Project direction of Non-functional and Performance testing for whole Intralink DB2 V9 projection. Created finish to cease ITIL aligned steady state standard operating procedures for managing requirements and streamlined work efforts. Eliminated duplicate evolution budgets between brands while achieving 10% reduction in service delivery costs across all accounts. Provide service delivery management for IBM Service Desk at State Street Corp. Interpret RFS (requests for services) piece of work and major infrastructure projects based on customer generated contracts over $5M. Drove/Managed service quality and improvement of service delivery processes. Project Leader 2008 - 2018 American Express · Table salt Lake City, UT Selected Projection Achievements: Introduced structure and direction to dissimilar aspects of project management. Developed various shared containers, stages and validated and fine-tuned ETL logic coded into jobs. Coordinated Release Planning, Dart planning, Dart Retrospective meetings for Scrum teams. Published Web Applications to local IIS and Windows Servers. Upgraded and migrated endeavour to motility CS3 off to an unsupported OS (NT4) onto Windows 2000 Reporting Transformation Project. Business Analyst 2007 - 2008 eBay · San Jose, CA Run basic SQL queries and UNIX commands as part of triage for reported issues and ad-hoc reports. Involved in database cosmos which entailed maintenance of system and user databases, tables, views and permissions. Experienced with testing data warehouses from source to target. Participated in logical data modeling, used PL/SQL to query data, Excel and data modeling tools to certificate models. Support Annotator 1999 - 2001 VMware · San Jose, CA Configured and setup Lighthouse Gateway IDM for Pivotal Inc. Work on applications, install software and peripherals and may too troubleshoot avant-garde hardware problems. Provide tier 2 support, maintain domain server use active directory. Skills Rational Requisite Pro Procedures Software Back up Sdlc Powerpoint End User R Network Security Hardware Citrix Pedagogy Master's Degree Business 2001 - 2002 San Jose State University · San Jose, CA Available's Caste Business organisation 1991 - 1994 San Jose State University · San Jose, CA

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V Key Resume Tips For Writing A Service Delivery Managing director Resume:

1.

Relevant Experience

Make certain that the jobs, experience, and accolades that you include are relevant to the position y'all're applying for.

2.

The Right Skills

This is a keen time to run wild with those keywords from the job description. For case, if they're looking for someone with experience in Service Delivery, exist sure to listing information technology in your resume's skills section.

iii.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an arrangement. Stay away from dry descriptions of job duties. Apply numbers to help contextualize your achievements..

4.

ATS-Friendly

An applicant tracking organisation (ATS) is a slice of software employers apply to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

five.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia's resume architect, you can put together a mod-looking resume in less than 10 minutes. Just choose a resume template that suits your mode, respond some questions about your background, and y'all'll have a resume that'll pass muster with both the ATS and the hiring managing director.

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What Should Be Included In A Service Delivery Manager Resume

1

1. Add together Contact Data To Your Service Delivery Managing director Resume

Your name should be the biggest text on the folio and be at or near the top of the document.

Your address doesn't need to include your street proper noun or business firm number - listing your city and state works just fine.

Your email accost should exist professional, but not your electric current work email address. Information technology'south not a good look to employ your work electronic mail for personal projects (chore-searching).

Your social media can be included if y'all have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill ready.

Service Delivery Manager

Resume

Contact Data

Case #

ane

DHRUV JOHNSON

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

• The proper noun of your schoolhouse
• The date yous graduated (Month, Yr or Year are both appropriate)
• The name of your degree

If you graduated more than than 15 years ago, yous should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean'southward Listing, Latin honors, etc. )
• GPA (if y'all're a recent graduate and your GPA was iii.five+)
• Extra certifications
• Bookish projects (thesis, dissertation, etc.)

Other tips to consider when writing your education department include:

• If you're a contempo graduate, you might opt to identify your pedagogy department to a higher place your experience section
• The more work experience you lot go, the shorter your teaching section should exist
• List your teaching in reverse chronological order, with your almost contempo and high-ranking degrees starting time
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Service Commitment Manager

Resume

Relevant Education

Example #

one

Bachelor'southward Degree In Informatics

2014 - 2016

New York University

New York, NY

Service Delivery Manager

Resume

Relevant Education

Example #

2

Available's Caste In Business

2014 - 2016

Indiana Wesleyan Academy

Marion, IN

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Our resume builder tool will walk you through the process of creating a stand up-out Service Commitment Manager resume.

iv

4. List Your Service Commitment Director Experience

The most of import function of any resume is the experience section. Recruiters and hiring managers expect to see your feel listed in contrary chronological order, pregnant that you should begin with your most recent experience and so piece of work backwards.

Don't simply list your job duties beneath each job entry. Instead, make sure nigh of your bullet points talk over impressive achievements from your past positions. Whenever yous can, utilise numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if yous can't include verbal percentages or dollar figures. There'southward a big departure even between saying "Managed a team of engineers" and "Managed a team of six engineers over a nine-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the chore description to ensure that each bullet point on your resume is appropriate and helpful.

---

Systems Administrator

IBM

• Monitored existing messaging infrastructure, ensuring proper working order.
• Documented all implement procedures to provide data for farther activities.
• Generated reports using SP collects and monitored the performance of Clariion.
• Worked on Storage migration and Hardware migration p6-p7 enterprise servers.
• Administrated MS SQL Reporting servers.

---

Projection Engineer

Northrop Grumman

• Generated the Unit Specification, the Specification Quality Measurement Matrix, and Verification Cross Reference Matrix.
• Developed Knowledge Engineering Rules for CATIA by converting selected corporate standards to logical statements.
• Managed an HVAC renovation including boiler, chiller & ix AHU replacement for an office building.
• Adult and maintained manufacturing work instructions likewise as validating process improvements.
• Maintained all 3-D CAD/CAM models to the latest designs and completed the PDM Information construction.

---

Team Leader

Depository financial institution of America

• Provided back upwardly for client service management squad in handling the overflow of supervisor/effect resolution
• Assisted projection managing director in updating the status of projection progression throughout the SDLC wheel.
• Monitored communication betwixt assembly with foreclosure, litigation and mediation attorneys to oversee progress and minimize losses and legal risks.
• Co-developed SMTP relay infrastructure responsible for relaying Internet and intranet messages.
• Developed associates to exceed expectations through quality calibrations, acquaintance telephone call monitoring, and next quality listening.

---

Information Technology Consultant

IBM

• Implemented IBM's Testing Procedure Model Assisted testers with test surround setup and test planning.
• Conducted technical specs and lawmaking reviews to ensure quality assurance.
• Provided SQL queries for all screens to front end end programmer.
• Configured of SAN switches (zoning) and ESS (Shark).
• Conducted software component and QA testing for defects, compatibility, DST, Reports.

---

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5

5. Highlight Your Service Delivery Managing director Certifications On Resume

Certifications tin be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your Service Delivery Manager resume:

1. Project Management Professional (PMP)
2. ITIL Foundation
3. Half-dozen Sigma Greenish Chugalug
4. Master Project Manager (MPM)
5. Certified Manager Certification (CM)
6. PMI Risk Management Professional (PMI)
7. Management Consultant Professional person (MCP)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary argument is a 1-three sentence spiel at the elevation of your resume that quickly summarizes who y'all are and what you have to offer. In this section, include your task title, years of experience (if information technology's 3+), and an impressive accomplishment, if you have space for information technology.

Remember to address skills and experiences that are emphasized in the chore description.

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Links To Assist Optimize Service Delivery Manager Resumes

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